Delivery
How long is the delivery of the request to the customer?
The duration of the delivery varies according to the type of product and its availability, most products are shipped during 1 to 3 One day, it may take to 5 One day when you request the large size sets.
Do you provide installation service?
We provide our customers for the product installation service, this service is its cost according to the number of pieces of the product, which is optional you can add the installation option when adding the product in the shopping basket, we inform you that all our products contain a composition of the installation catalog that you can install the product yourself without the need for an expert.
Is there an option for free delivery?
Yes, we have free shipping and delivery service within "Libya "
Do you provide an international delivery service? What is its cost and the duration of the delivery?
Yes, we provide you with the shipping and delivery service to all countries of the Middle East at an appropriate cost, all requests outside Libya are shipped during a period 17 to 30 One day.
Delivery fees are imposed on each product?
Each product has its own cost based on the weight of the product, size and number of pieces, and according to the country you want to ship to.
Are the products available in the stock, or should you wait for a period of time?
Most of our products are available, and if your request is not available! Don't worry, we will manufacture your order and send you within a period 25 to 30 One day.
Payment
What are the available payment methods?
We have many payment methods..
Do you provide payment when receiving the request?
We provide payment service upon receipt in Libya
Do you provide special offers or discounts at certain times of the year?
Our discounts are continuing throughout the days and in school seasons or holidays there are discounts on certain products that may even reach 50%.
Your request
Where is my request?
You can follow the status of your request after you receive a message via e -mail or the phone number you have entered.
How can I file a complaint?
You can file a complaint in the complaints department on our site you find in our policy section
Can I get an update to my request?
Once you enter your information while paying the request, messages will be sent via your email to the status of your request and the application of the request and you can follow the conducting process through the application tracking page.
Recovered amounts and return
How can I return an element?
You cannot return the products, if you get the product in case we can send the damaged pieces to you for free, and you can return the request if it does not match the product you requested.
What do I do if you receive a damaged commodity?
If you get the request in a damaged condition, you can apply to replace the damaged pieces by communicating with us on WhatsApp, the damaged pieces will be produced and sent to you for free